At Tool Station Pakistan (PVT) Limited, we are committed to providing our customers with quality industrial, professional, power, hand, and hardware tools. We carefully inspect and pack orders before dispatch. However, in certain circumstances, products may be eligible for return, refund, or exchange in accordance with the terms of this policy.

By placing an order through our website, you acknowledge and agree to the following Return & Refund Policy.

1. Eligibility for Returns & Exchanges

Products may be eligible for a return, refund, or exchange only when they meet the applicable conditions mentioned below.

The eligibility depends on the type of product and the reason for the return. Customers are requested to inspect their shipment carefully immediately after receiving it.

2. Products Damaged During Shipping

If a product is damaged during transportation or shipping, the customer may be eligible to submit a claim for a refund or exchange.

Customers should:

• Inspect the package and product immediately upon delivery.

• Inform Tool Station Pakistan as soon as possible if the product has been damaged during shipping.

• Provide clear photographs and/or videos showing the damaged product and packaging when requested.

• Keep the original packaging, accessories, manuals, and other items received with the shipment until the claim has been reviewed.

Our team will review the claim and determine whether the product qualifies for a refund or replacement.

If the damage is confirmed to have occurred during shipping, Tool Station Pakistan may provide an appropriate replacement/exchange or refund, subject to product availability and inspection.

3. Hand Tools – Return & Exchange

Hand tools may be eligible for return or exchange after the shipment has been received, provided that the product is in acceptable condition and meets our inspection requirements.

The following conditions apply:

• The product must be returned in its original condition.

• The product should not have been misused, modified, damaged, or intentionally altered.

• Original packaging, accessories, and other supplied items should be included where applicable.

• The product must pass our quality inspection before a refund or exchange is approved.

A return or exchange is not automatically approved simply because the product has been sent back. All returned products are subject to inspection by our team.

4. Power Tools – Checking / Warranty Claim

Power tools are subject to a checking/warranty claim process.

Customers are required to check the power tool after receiving the shipment to ensure that it is functioning properly.

If a power tool has a functional issue, such as:

• The tool does not power on.

• The tool does not power off properly.

• The tool is not functioning as expected upon initial checking.

the customer may contact us to submit a claim.

Our team will inspect and assess the product before determining whether it qualifies for a refund, exchange, replacement, or other appropriate resolution.

Important – Power Tools After Use

Once a power tool has been used, it is generally not eligible for a refund or exchange under our standard return policy.

Customers are therefore strongly advised to inspect and test the power tool carefully upon receiving it and before using it for any project or extended operation.

Any claim regarding an apparent manufacturing or functional issue must be submitted for inspection and will be evaluated by our quality inspection team.

5. Return Process

If your product qualifies for a return, refund, or exchange, the customer is required to send the product to our designated return address using a courier service.

Return Address

Tool Station Pakistan (PVT) Limited
Allah Walay Hardware Store
Raam Deen Bazar, Jhelum, Pakistan

The customer is responsible for arranging the return shipment through a courier service.

Before sending any product back, customers are advised to contact our team and obtain confirmation regarding the return procedure.

Please do not send a product back without first contacting our team.

6. Product Inspection

All returned products are subject to inspection by our Quality Inspection Team.

Once the returned product is received, our team will inspect:

• Product condition

• Physical damage

• Signs of misuse or improper handling

• Signs of installation or use

• Original packaging and accessories, where applicable

• Product functionality

• Any reported defect or issue

• Whether the product meets the requirements of this Return & Refund Policy

After completing the inspection, our team will determine whether the product qualifies for a refund, exchange, replacement, or other applicable resolution.

Sending a product back does not guarantee approval of a refund or exchange.

7. Return & Exchange Shipping Charges

All shipping and courier charges related to returns or exchanges are the responsibility of the customer, unless otherwise agreed by Tool Station Pakistan in writing.

If an exchange is approved, the customer will also be responsible for the additional shipping/delivery charges required to send the replacement product.

Accordingly:

• Return courier charges are payable by the customer.

• Exchange shipment charges are payable by the customer.

• Additional delivery charges for replacement products are payable by the customer.

These charges are separate from the original product price.

8. Refund Process

If a refund is approved after inspection, the refund will be processed according to the applicable payment method and our internal processing procedure.

The refundable amount may be subject to applicable deductions, including non-refundable delivery or shipping charges where applicable.

Refunds will only be processed after the returned product has been received and successfully inspected by our team.

The time required for the refund to reflect in the customer’s account may vary depending on the payment method or financial institution.

9. Exchange Process

If an exchange is approved, the replacement product will be provided subject to availability.

If the exact product is unavailable, Tool Station Pakistan may offer an alternative solution, such as:

• An equivalent available product;

• A suitable replacement; or

• A refund, where applicable.

Any price difference between the original and replacement product may be payable by or refundable to the customer, as applicable.

Additional shipping/delivery charges for the replacement product will be payable by the customer.

10. Non-Returnable / Non-Refundable Situations

A product may not qualify for a return, refund, or exchange if:

• The product has been used where the applicable policy does not allow returns after use.

• The product has been damaged due to misuse, negligence, accident, or improper handling.

• The product has been modified, repaired, dismantled, or altered by the customer or an unauthorized person.

• The product shows signs of excessive use or wear.

• The reported issue is caused by improper installation or operation.

• Required accessories, components, or original packaging are missing where they are necessary for evaluation.

• The return does not meet the requirements of this policy.

• The product is returned without following the required return procedure.

• The inspection determines that the claimed defect or damage is not covered by our return, refund, exchange, or checking policy.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after receiving the shipment.

Our team will review the order details and investigate the matter. If the issue is confirmed to be an error on our part, we will provide an appropriate resolution, which may include replacement or another suitable solution.

Customers may be required to provide photographs, videos, order information, or other details to assist with the investigation.

12. Order Cancellation

Order cancellation requests should be submitted as soon as possible after placing an order.

If an order has not yet been processed or dispatched, we may be able to cancel it.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after receiving the shipment.

Any applicable shipping, courier, payment processing, or other charges may be deducted where applicable.

13. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery and contact information.

• Inspecting products promptly after delivery.

• Testing power tools before use where applicable.

• Reporting eligible issues within a reasonable period.

• Following the return instructions provided by our team.

• Properly packaging products being returned.

• Paying applicable return and exchange courier charges.

• Providing accurate information and evidence regarding any return or claim.

14. Proof of Purchase

A valid order number, invoice, receipt, or other proof of purchase may be required to process a return, refund, exchange, or claim.

We reserve the right to decline a claim where sufficient purchase information cannot be verified.

15. Product Availability

Exchange requests are subject to the availability of the requested product.

If the same product is not available, Tool Station Pakistan may offer an alternative product or another appropriate resolution based on the circumstances of the claim.

16. Abuse of Return Policy

Tool Station Pakistan reserves the right to refuse returns, refunds, or exchanges where we reasonably determine that the return policy is being misused or abused.

This includes repeated unreasonable return requests, intentional damage, fraudulent claims, misuse of products, or attempts to return products that do not meet the conditions of this policy.

17. Changes to This Policy

Tool Station Pakistan (PVT) Limited reserves the right to update, modify, or amend this Return & Refund Policy at any time.

Any changes will be published on this page with an updated Last Updated date.

Customers are encouraged to review this policy before placing an order.

18. Contact Us

If you have any questions regarding returns, refunds, exchanges, product damage, or warranty/checking claims, please contact our team before sending any product back.

Tool Station Pakistan (PVT) Limited

Email: Info@ToolStation.com.pk
Phone: +92 303 2220186
WhatsApp: +92 331 2220186

Return Address:
Allah Walay Hardware Store
Raam Deen Bazar, Jhelum, Pakistan

Important: This Return & Refund Policy is subject to the specific product condition, inspection results, applicable warranty/checking terms, and circumstances of each claim.